Frequently Asked Questions

This page contains answers to our current most commonly asked questions for full-time undergraduate students. We will update it continuously throughout the year. Part-time students should go to this section of the website.

I am a continuing student and when I try to log in to my account, it says there is a problem submitting the form, what can I do?
All students, both new and returning must create a new account this year. You can do this here.

Where can I fnd my award notice?
Simply log into your online account and look underneath ‘Applications’.  If your application has been processed and if you have been awarded funding, your Award Notice will be here for you to view and download.

Temporary internet Files and cookies
If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.

I have not applied for funding since 2010-2011. Do I apply as a new student?
Please contact us on 0300 555 0505 as we will need to reactivate your account. This will allow you to register and submit an application to us.

My course title is not on the drop down list, what should I do?
If you are sure your course is not on the list, please select ‘Other’.

My university/college is not on the drop down list, what should I do?
Please phone our helpline on 0300 555 0505.

I only have conditional offers, can I still apply?
Yes, you should apply with your first choice and if that changes, you can easily change or cancel your application through your online account.

I have submitted my application, how long does it take to hear from you?
You can find our processing timescales here.

I have studied before, am I still eligible for funding?
You can find more information on our previous study rules here on our website.

Residence eligibility - I am not sure if I am eligibile for funding.
You can find detailed information here on our website.

First time student and applied for a student loan?
Be aware, the Department for Work and Pensions (DWP) will need to verify your National Insurance Number and your college/university will need to confirm your enrolment before they can release your first loan payment. There’s nothing further you need to do, if awarded a loan, your loan payment will release in 3 to 5 working days once these checks have been completed.