Online Account Support
Forgotten Username

You can retrieve your username using either your SAAS student reference number or your national insurance number.

To use your student reference number, you must have previously linked your student reference number to your online account and we must have an email address on record for you.
If you do not have a SAAS student reference number or your account does not have your student reference number linked to it, you should create a new online account.

To use your national insurance number, please enter the letter characters in uppercase e.g. AB124578C

SAAS student reference number
OR
National Insurance Number
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