-
  Web Security Details  
  If you want to change your password please enter the new word. You will have to retype the word to confirm that you have typed it correctly. It is good practice to use a combination of letters and numbers. The password you enter will be replaced by asterisks as you type so that your password is not shown on the screen. Your password will be case sensitive.

If you change your password please consider changing your password hint. You can use this to remind you of your password if you forget it.

If you don't want to change your password or password hint just leave the fields blank.

If you want to change any of the answers to your challenge questions enter the new answer in the appropriate field, if not just leave the fields as they are.

Use the Update button if you want any changes to be updated. The system will check your changes and store valid details immediately. You will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

 
  Study Profile Details  
  If your study profile has changed you should enter the new answer(s) as appropriate. This should help us give you an online service that suits your needs. If your answers are already correct just leave the fields as they are.

Use the Update button if you want any changes to be updated. The system will check your changes and store valid details immediately. You will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

 
  Email Address  
  Enter your new e-mail address in the field given.

Use the Update button if you want any changes to be updated. The system will check your changes and store valid details immediately. You will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

 
  Term Address  
  Enter the new details of where you will live while you study. If you enter the house name or number and postcode you can use the Postcode search button to complete the address lines.

You should select the correct residency type from the list given. Where you live while you study affects the level of loan you will be assessed for. If we reassess your loan we will send you a revised letter of award within 14 days.

Use the Notify button if you want any changes to be updated. The system will check your changes and you will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

 
  Home Address  
  Enter the details of where you will live outside of term-time. If you enter the house name or number and postcode you can use the Postcode search button to complete the address lines.

If the new address details will also apply to your parents, step parent or parents partner or your husband, wife, civil partner or partner please check the appropriate box.

Use the Notify button if you want any changes to be updated. The system will check your changes and valid details will be updated. You will get an error message if the details are not valid.

We will send you a duplicate award letter to your new address when we amend our records.

Use the Exit button to return to your main menu.

 
  Bank / Building Society Details  
 

If your bank or building society account has changed or you wish to tell us about the account for the first time, please enter the new details. The bank or building society account number must be eight digits. When you enter your details, we will check if they are valid. If they are not, you will receive a warning message.

You must make sure that you let us know the new details at least 28 days before your next payment is due. We need time to make sure payments are made to the new account. If you have applied to us for a student loan you must also tell the Student Loan Company about this on 0845 026 2019.

Use the Notify button if you want any changes to be updated. The system will check your changes and you will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

 
  Loan Contact Details  
  If your loan contact details have changed please enter the new details. You must give us two contact names and one of these should be a relative. The contacts must not live at the same address as each other. If you enter the house name or number and postcode you can use the Postcode search button to complete the address lines.

Use the Notify button if you want any changes to be updated. The system will check your changes and you will get an error message if the details are not valid.

Use the Exit button to return to your main menu.

We will update our records with the new details and send these to the Student Loans Company.

 
  Title / Name  
  If you change your title or name has changed please enter the new details. If this is because of a change to your marital status you should also notify us about that change.

Use the Notify button if you want any changes to be updated. The system will check your changes and you will get an error message if the details are not valid.

Use the Exit button to return to your main menu. Select Notify Marital Status change if this applies to you.

 
  Other  
  You must tell us if your circumstances change at any time as this might affect the support you are entitled to. We may need written confirmation to support any change.

If there is a change to your details or circumstances that is not covered by the other services, you can enter the details in the text box provided.

Use the Notify button if you want to send us details. The system will record the information you give here and you will get an error message if the details are not valid.

We will consider the information you give us and, if we need to, we will ask you for more information.

 
  Evidence Required  
 

If you have changed your course or College/University you should follow the link and email us your new details.

We need evidence to confirm some types of change, therefore we cannot accept some changes online and we will have to wait until you send us the appropriate evidence.

If your marital status has changed you should send us details together with the appropriate evidence. For example a photocopy of your marriage certificate, divorce decree or a tax credit statement. Alternatively you can send a letter from a professional person who knows your circumstances.

You must make sure that you quote your reference number on any documents you send us. If you want the system to create a covering for you, please use the Create Covering Note button to format and print your covering note.

Use the Exit button to return to your main menu.