I have not received an award notice what should I do?
We aim to process correctly filled-in applications within 21 days of receiving them. You can track the progress of your application using our online services. If you do not receive your award notice within 28 days of sending your application, please phone our helpline on 0845 111 1711.
I have lost my award notice what should I do?
Ask for a copy of your award notice using our on-line service. Or, phone our helpline on 0845 111 1711.
I need someone to explain my award notice to me?
Our General Enquiry Unit will be able to explain any points you are not sure about on your award notice. You can contact them on 0845 111 1711.
How to contact us
If you want to ask a question or tell us about a change in your circumstances you can contact us by email or phone our helpline on 0845 111 1711.