Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
I am starting my course this year, when can I apply for my funding? Applications for courses starting in the Autumn will open in April.
I am trying to log in to my account but I have forgotten my username and/or password. What can I do? You can use the forgotten username/password area at the login screen or phone our helpline on 0300 555 0505.
Residence eligibility - I am not sure if I am eligibile for funding. You can find detailed information here on our website.
I have studied before, am I still eligible for funding? You can find more information on our previous study rules here on our website.
I have received a letter saying my university/college have not confirmed my attendance. What do I need to do? You should speak to your university or college straight away and get them to confirm your attendance with us and the Student Loans Company.
I have received a letter from you asking for further information, what do I need to do? You can send us the documents we’ve asked for through our document upload service or by post. If you are not sure what we require, please phone us on 0300 555 0505.
What documents do I need to send you? If your household income is below £34,000 and you are applying for a bursary and/or your student loan, you must send us proof of the income declared on your application. We do not need to see your P60, just the income documents of your parents/husband/wife etc. Click here for more information.
I have sent you supporting documents, how long does it take to hear from you? We aim to respond to you within 28 days. If it’s been longer, please phone us on 0300 555 0505.
How do I find out the balance/make extra payments to my student loan? You should contact the Student Loans Company on 0300 100 0611. Alternatively, they also have a website dedicated to the repayment of student loans.
Temporary Internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.