Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
Temporary Internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.
I am starting my course this year, when can I make my application for funding?Applications for courses starting in the Autumn will open in April.
When is my next bursary payment due?If you are an undergraduate student, you will get paid on the 7th of next month. Nursing and Midwifery students should refer to their award notice for payment dates.
Why have I not received my bursary/grant payment?We must receive enrolment confirmation from your college or university before we can make any further bursary/grant payments. As soon as we receive enrolment confirmation, your payment will be released and will be in your bank account within 3 to 5 days.
Residence eligibility - I am not sure if I am eligibile for funding.You can find detailed information here on our website.
I have studied before, am I still eligible for funding?You can find more information on our previous study rules here on our website.
I have withdrawn from my course, what do I need to do?You should inform us immediately by using our contact us service. If you have not already done so, you should also inform your university/college.
How do I change my course, university, college, bank details and so on?You should use the 'update my details' service in your online account or alternatively you can use our contact us service
What documents do I need to send to you?If your household income is below £34,000 and you are applying for a bursary and/or your student loan, you must send us proof of the income declared on your application. We do not need to see your P60, just the income documents of your parents/husband/wife etc. Click here for more information.
I didn't apply for my loan/bursary/fees on my original application to you, can I still apply?Yes, if you want to apply for the minimum loan (up to £4,500) you should fill in the form AB1 Loan. If you want to apply for a bursary and your maximum loan, you should also fill in the household income form AB36. These forms can be found here. If you haven't applied for your fees, you can request these by sending us an email through our help and contact us service.