Frequently Asked Questions

This page contains answers to our current most commonly asked questions for full-time undergraduate students. We will update it continuously throughout the year. Part-time students should go to this section of the website.

I haven't received my loan payment schedule from the Student Loan Company?
This is normally issued 4 weeks before your course is due to start.

Need to change or cancel your course, university or college with us?
No problem, just go to your online account and send us an ‘Enquiry’

I have made my application but forgot to ask for fees/loan/bursary. What can I do?
To request fees or bursary, log into your online account and click on 'Submit Enquiry'. To apply for your loan, you will need to complete and return this form through the document upload service.

I keep getting a message telling me my National Insurance number is already registered?
This means you already have an account with us. You can use the forgotten email address/password links in your online account

My course is not on the drop down list.
You can select the option for “other” and manually type in your course title. You should then upload a copy of your offer letter through your online account.

I am trying to apply online but it is not recognising my email address, what should I do?
If you did not apply for funding in the 2017-2018 academic year you will need to re-register here.

Residence eligibility - I am not sure if I am eligibile for funding.
You can find detailed information here on our website.

I have studied before, am I still eligible for funding?
You can find more information on our previous study rules here on our website.