Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
I haven't applied yet, am I too late? Don't worry if you missed the 30 June advisory date. You can still apply but you may not have your funding for the start of your course.
I have started my course but my loan payment is not in my account yet, why? If you have your payment schedule, your loan payment will be released once your college/university confirm your attendance with the Student Loan Company.
How do I change my course, university, college, bank details? You should use the 'update my details' service in your online account or alternatively you can use our contact us service.
I have submitted my application, how long does it take to hear from you? If you applied before 30 June you will hear from us before your course starts. If you applied after 30 June, we will process your application as soon as possible.
Temporary Internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.
I keep getting a message telling me my 'National Insurance number is already in use, why is this? This means you already have an account with us. You can use the forgotten username/password link at the login screen or phone our helpline on 0300 555 0505.
I am having difficulty getting past the Employment page of my application, what can I do? Our short YouTube video will guide you through.
I am not sure if I am a dependent or independent student, how can I find out? You should check the help text from within your online application. Alternatively, further information is available here.
Residence eligibility - I am not sure if I am eligibile for funding. You can find detailed information here on our website.
I have studied before, am I still eligible for funding? You can find more information on our previous study rules here on our website.
What documents do I need to send to you? If your household income is below £34,000 and you are applying for a bursary and/or your student loan, you must send us proof of the income declared on your application. We do not need to see your P60, just the income documents of your parents/husband/wife etc. Click here for more information.