Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
I have sent my application/documents/email, when should I expect to hear from you? You can find the current position on how we are progressing here.
How do I change my course, university, college, bank details? You should use the 'update my details' service in your online account or alternatively you can use our contact us service.
I have withdrawn from my course, what do I need to do? You should inform us immediately by using our contact us service. If you have not already done so, you should also inform your university/college.
Why have I not received my bursary/grant payment? We must receive on going attendance from you college or university before we can make any further bursary/grant payments. As soon as we receive this, your payment will be released and will be in your bank account within 3 to 5 days.
I haven't applied yet, am I too late? No. You can apply right up until the 31 March 2016 for the current academic year.
I have already applied but forgot to ask for fees/loan/bursary. What can I do? To request fees or bursary please use our contact us service. To apply for your loan, you will need to complete and return this form.
I am trying to log in to my account but I have forgotten my username and/or password. What can I do? You can use the forgotten username/password area at the login screen or phone our helpline on 0300 555 0505.
Temporary internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.
What documents do I need to send you with my application? If your household income is below £34,000 and you are applying for a bursary and/or your student loan, you must send us proof of the income declared on your application. We do not need to see your P60, just the income documents of your parents/husband/wife etc. Click here for more information.