Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
I haven't applied yet, am I too late? Don't worry if you missed the 30 June advisory date. You can still apply but you may not have your funding for the start of your course.
Why have I not received my bursary/grant payment? We must receive on going attendance confirmation from your college or university before we can make any further bursary/grant payments. As soon as we receive this, your payment will be in your bank account within 3 to 5 days.
I have withdrawn from my course, what do I need to do? You should inform us immediately by using our contact us service. If you have not already done so, you should also inform your university/college.
I have sent you the extra information/documents you asked me for, how long will I have to wait to hear from you? You should hear from us within 28 days.
Temporary Internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.
I am not sure if I am a dependent or independent student, how can I find out? You should check the help text from within your online application. Alternatively, further information is available here.
Residence eligibility - I am not sure if I am eligibile for funding. You can find detailed information here on our website.
I have studied before, am I still eligible for funding? You can find more information on our previous study rules here on our website.