Frequently Asked Questions
This page contains answers to our current most commonly asked questions. We will update it continuously throughout the year.
How do I change my course, university, college, bank details etc.? You should use the 'update my details' service in your online account or alternatively you can use our contact us service
I have emailed you to update my course/institution details. How long will this take to update? We will update your course information as soon as possible, however the changes may not be made to your application in time for your course starting. We will send an updated award letter to your online account once the changes have been applied.
I haven't applied yet, am I too late? Don't worry if you missed the 30 June advisory date. We will not process applications received from 1 July until we have completed the applications received by 30 June. We will process these as quickly as we can but you may not have your funding in place for the start of your course.
I am trying to log in to my account but I have forgotten my username and/or password. What can I do? You can use the forgotten username/password area at the login screen or phone our helpline on 0300 555 0505.
Temporary internet Files - If you are experiencing persistent problems with your online application, the first thing you should try is deleting your Temporary Internet Files. How you do this can differ depending on the browser you are using. This website will tell you what to do.
What documents do I need to send you with my application? If your household income is below £34,000 and you are applying for a bursary and/or your student loan, you must send us proof of the income declared on your application. We do not need to see your P60, just the income documents of your parents/husband/wife etc. Click here for more information.
I have already applied but forgot to ask for fees/loan/bursary. What can I do? To request fees or bursary please use our contact us service. To apply for your loan, you will need to complete and return this form.
I have submitted my application, how long does it take to hear from you? If we received your application by 30 June, you will receive your award notice to your online account by the start of your course.