Help & contact us

If you can't find the information you need on this website, you can contact us by email, phone, post or in person. If your enquiry is specific to your application for support, you will need to give us your reference number when you contact us. You will be given your reference number when you submit your application and it is also on your Award Notice.

If you have an enquiry please get in touch via our Help and contact us service

We will deal with your enquiry as quickly and accurately as possible. You will often get the answer to your query immediately but you may have to wait longer during our peak processing period of July to October.

If you would like more information on how to contact us using the British Sign Language Video Relay Interpreting Service please visit their website

Please see the left-hand grey box for links to Phone details, Appeals and Complaints, addresses for Post or visiting, information on Processing and access to our Third party consent form.