When to contact us
If you can’t find the information you need on this website, you can contact us by email, phone, post, fax or in person. If your enquiry is specific to your application for support, you will need to give us your reference number when you contact us. You will be given your reference number when you submit your application and it is also on your Award Notice.
Help & contact us
Our Help and contact us service helps us deal with your enquiry as quickly and accurately as possible. You will often get the answer to your query immediately but you may have to wait longer during our peak processing period of July to October, when we aim to respond within 30 working days. Details of our contact telephone numbers are available in the Phone section. Our appeals and complaints procedures can be found in the Appeals and Complaints areas. You should select Post or visit for our postal address and information on visiting our office. Information is available in the Processing section about how we processes applications and the dates we are currently working on for applications and emails.