Help & contact us

If you can't find the information you need on this website, you can contact us by email, phone, post or in person. If your enquiry is specific to your application for support, you will need to give us your reference number when you contact us. You will be given your reference number when you submit your application and it is also on your Award Notice.

If you have an enquiry please get in touch via our Help and contact us service

We will deal with your enquiry as quickly and accurately as possible. You will often get the answer to your query immediately but you may have to wait longer during our peak processing period of July to October, when we aim to respond within 28 days.

Please see the left-hand grey box for links to Phone details, Appeals and Complaints, addresses for Post or visiting, information on Processing and access to our Third party consent form.

Other reasons you may wish to contact us

If you wish to contact us about something other than an application for support or a student enquiry, please see the links below. If your query is not covered by any of the areas listed, please use the Help and contact us service above.

Please visit our Freedom of Information pages or contact our Freedom of Information service

If you would like to discuss a Data Protection issue in confidence you can contact the Data Protection Officer.

If you would like any corporate information or SAAS Publications, please see the information links on the left-hand side of our About Us page, or contact us using the Freedom of Information details above.

If you wish to discuss a Fraud issue or report a suspected fraud, please contact the Fraud team.