This section gives information about us and what we do.
Complaints and appeals
Explains what to do if you feel our handling of your award has fallen short of the expected standards.
The Scottish Public Services Ombudsman (SPSO) has investigated two complaints against this Agency. You can view the full text of these reports using the following links:
http://www.spso.org.uk/reports/report.php?id=527
http://www.spso.org.uk/reports/report.php?id=140
Ministers and their Responsibilities
The Cabinet Secretary for Education and Lifelong Learning, Fiona Hyslop is responsible for further and higher education, science and lifelong learning, school education, training and skills, HM Inspectorate of Education and the Scottish Qualifications Authority, nurseries and childcare, children's services, children's hearings, social work and HM Social Work Inspectorate.
Organisation Structure
The organisation structure of the Student Awards Agency for Scotland .
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SAAS Annual Reports and Accounts
A copy of the Agency's annual report and accounts for 2006-2007.
A copy of the Agency's annual report and accounts based on our performance in 2005-2006.
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Our Commitment to Customer Service
Sets out the standards of service you can expect from us and tells you what to do if things go wrong.
SAAS Publication Scheme
Access to information held by the Agency.