SAAS Annual Report and Accounts 2013-2014 - page 8

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Values and Key Functions
Our Values
How people perceive SAAS will be determined by how we, as employees, communicate with our customers
and stakeholders. Each of us working in SAAS will uphold our values of:
Customer focus – putting customers at the
centre of everything we do
Integrity – putting the obligations of public
service above personal interests
Honesty – being truthful and open
Objectivity – basing advice and decisions on
rigorous analysis of the evidence
Impartiality – acting solely according to the
merits of the case
SAAS Key Functions
The SG’s core purpose is to focus government and public services on creating a more successful country
with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. SAAS’s
main functions contribute to the Government’s key objective of creating a Smarter Scotland.
Smarter Scotland: Expand opportunities for Scots to succeed from nurture through to lifelong learning,
ensuring higher and more widely shared achievements.
To support the outcomes, and provide a framework to assess progress, the objectives are underpinned by
the National Performance Framework (NPF). Of the SG’s sixteen National Outcomes, the work undertaken
by SAAS contributes to the following five:
Our public services are high quality, continually
improving, efficient and responsive to local
people’s needs
Tackling the significant inequalities in Scottish life
We reduce the local and global environmental
impact of our consumption and production
We are better educated, more skilled and more
successful, renowned for our research and
innovation
Our young people are successful learners,
confident individuals, effective contributors and
responsible citizens
SAAS aims to support the above by delivery of our key functions, which can be split into the following
activities:
Assessing and processing applications for student
support for eligible full-time higher education
students
Achieving best value services to customers
Assessing and processing applications for student
support from eligible part-time students
Supporting Ministers and SG policy colleagues
Management Commentary
History and statutory background
We were established as an Executive Agency on 5 April 1994. Our operating framework, including financial
delegations, is established in the Agency’s Framework Document. As Chief Executive I am the Agency’s
Accountable Officer, responsible to the Government’s Principal Accountable Officer and Scottish Ministers.
Accounts direction
The accounts have been prepared in accordance with a direction given by the Scottish Ministers in
accordance with Article 19(4) of the Public Finance and Accountability (Scotland) Act 2000.
Strategic Report
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